Got Questions? We've Got Answers

We offer a 24-hour trial for €1 so you can test our service quality and channel lineup before committing to a subscription. Contact us on WhatsApp to request a trial. The trial includes access to all channels and features, including 4K content and VOD library.

This allows you to verify the quality, channel selection, and compatibility with your devices before purchasing a full subscription.

No contracts or long-term commitments! You can choose monthly, quarterly, or yearly plans. Cancel anytime with no cancellation fees. Your subscription will simply expire at the end of the paid period.

We believe in providing flexibility to our customers. You're never locked in and can switch plans or cancel whenever you want.

Yes! We provide 24/7 customer support via:

• WhatsApp: < 5 minute response
• Email: 1-2 hour response
• Contact Form: < 1 hour response

Our support team speaks English, Spanish, French, German, and Italian. We're always here to help with any questions or issues.

IPTV technology itself is completely legal. We provide access to content that is publicly available. However, we recommend checking the laws in your country regarding streaming content. Many customers use our service to access international channels not available in their region through traditional providers.

We encourage all users to respect copyright laws and use the service responsibly.

A VPN is not required to use our service, but some customers choose to use one for privacy reasons or to bypass ISP throttling. If you experience buffering, a VPN might help if your ISP is limiting streaming traffic.

We recommend testing without a VPN first, as our optimized servers provide excellent speeds in most regions.

Activation is instant! Once your payment is confirmed, you'll receive your login credentials within 5 minutes via email and WhatsApp. In rare cases, it may take up to 30 minutes during peak hours.

If you don't receive your credentials within 30 minutes, contact our 24/7 support team for immediate assistance.

Yes! Depending on your plan:

• 1 Month plan: 1 connection
• 3 Months plan: 1 connection
• 6 Months plan: 2 connections
• 12 Months plan: 3 connections

You can use different devices simultaneously as long as you stay within your connection limit. Perfect for families or watching on multiple TVs.

Absolutely! You can upgrade or downgrade your plan at any time. The remaining value of your current plan will be credited toward your new plan. For example, if you have 6 months remaining on your yearly plan and upgrade to a higher tier, we'll apply the remaining value as a credit.

Contact our support team to process plan changes.

When your subscription expires, you'll lose access to the service. We'll send you reminder emails before expiration. You can simply purchase a new subscription to continue service. There's no automatic renewal unless you choose it.

We recommend the 12-month plan for the best value and to avoid frequent renewals.

Yes! All our plans already include a 20% discount from regular prices. The 12-month plan offers the best value at just €3/month. We also occasionally run promotional discounts – follow us on social media or subscribe to our newsletter for updates.

Yes! You can purchase a subscription as a gift. Simply contact our support team after purchase with the recipient's email address, and we'll transfer the subscription or send the credentials directly to them. It's a perfect gift for sports fans or movie lovers.

Our 6-month (2 connections) and 12-month (3 connections) plans serve as excellent family plans. With 3 simultaneous connections, a family can watch different channels on different devices at the same time. Each connection can be on any device – TV, phone, tablet, etc.

We recommend these apps based on your device:

• Firestick: TiviMate (best EPG), IPTV Smarters
• Android TV: TiviMate, IPTV Smarters
• Samsung Smart TV: Smart IPTV, SS IPTV
• LG Smart TV: SS IPTV, Smart IPTV
• iOS (iPhone/iPad): GSE SMART IPTV, IPTV Smarters
• Android Phone: IPTV Smarters, TiviMate
• Windows PC: MyIPTV Player, VLC Media Player
• macOS: IINA, VLC

All these apps are free or have free versions available.

Follow these simple steps:

1. Go to Settings → My Fire TV → Developer Options → Turn on "Apps from Unknown Sources"
2. Search for and install the "Downloader" app from the Amazon Appstore
3. Open Downloader and enter the URL for your preferred IPTV player (e.g., tivimate.com)
4. Download and install the APK file
5. Open the app and enter your M3U URL or Xtream Codes credentials

For detailed instructions with screenshots, visit our Installation Guide page.

For Samsung/LG Smart TVs:

1. Open your TV's app store (Smart Hub for Samsung, LG Content Store for LG)
2. Search for "Smart IPTV" or "SS IPTV"
3. Install the app (note: Smart IPTV requires a one-time activation fee of €5.99)
4. Open the app and note the MAC address displayed
5. Contact us with the MAC address for activation, or enter your M3U URL directly

See our Installation Guide for complete instructions.

Absolutely! Our support team is available 24/7 via WhatsApp and email. If you're having trouble with installation, contact us and we'll guide you step by step. We also have detailed installation guides for all devices with screenshots.

After purchase, you'll receive an email with:

• M3U URL – for apps that support playlist URLs
• Xtream Codes credentials – username, password, and server URL
• MAC address activation – for MAG boxes and some Smart TV apps
• Detailed installation instructions for all devices

Everything arrives within 5 minutes of payment confirmation.

Yes! Most IPTV apps include EPG (Electronic Program Guide) automatically. If you need to manually add EPG, we provide the EPG URL in your welcome email. In your app settings, look for "EPG URL" or "TV Guide" and paste the provided URL. Contact us if you need assistance.

Yes! We have:

• 140,000+ movies – including latest releases, classics, and international films
• 55,000+ series – complete seasons of popular TV shows

New content is added weekly. The VOD library is organized by genre, year, and popularity for easy browsing.

Yes! Many of our channels and VOD content are available in 4K Ultra HD quality. Look for channels labeled "4K" or "UHD" in your playlist. Sports events, movies, and documentaries are often broadcast in 4K. A 25+ Mbps internet connection is recommended for 4K streaming.

Absolutely! We have 2,500+ sports channels covering:

• Football: Sky Sports, BT Sport, beIN Sports, DAZN, ESPN
• American sports: ESPN, Fox Sports, NBA TV, NFL Network
• Motorsports: Sky Sports F1, MotoGP
• Tennis: Eurosport, Tennis Channel
• Plus cricket, rugby, golf, boxing, MMA, and more

Perfect for watching Premier League, Champions League, NFL, NBA, and major tournaments.

Yes! We have 12,000+ international channels from:

• Europe: UK, Germany, France, Italy, Spain, Portugal, Netherlands, etc.
• North America: USA, Canada, Mexico
• South America: Brazil, Argentina, Colombia
• Asia: India, Pakistan, Bangladesh, Philippines, China, Japan, Korea
• Middle East: UAE, Saudi Arabia, Qatar
• Africa: Nigeria, South Africa, Kenya

Content in multiple languages including English, Spanish, French, German, Italian, Portuguese, Arabic, Hindi, Urdu, and more.

Absolutely! We use industry-standard SSL encryption for all transactions. Your payment details are processed directly by our secure payment partners (Stripe, PayPal) – we never see or store your credit card information. Cryptocurrency payments are processed through secure blockchain transactions.

Yes! We accept Bitcoin (BTC), Ethereum (ETH), and USDT (Tether). Cryptocurrency payments are processed instantly and offer additional privacy. Simply select cryptocurrency at checkout and you'll receive a wallet address to send payment. Once the transaction is confirmed (usually within minutes), your account is activated automatically.

No hidden fees whatsoever! The price you see is the price you pay. There are no:

• Setup fees
• Cancellation fees
• Monthly service fees
• Hidden taxes or surcharges

Just transparent, upfront pricing with a 7-day money-back guarantee.

For security and instant activation, we primarily accept the payment methods listed above. However, for large reseller orders, we may accommodate bank transfers. Contact our sales team at sales@4kiptv.cloud for special arrangements.

Yes! We provide invoices for all purchases. After your purchase, you'll receive a receipt via email. For business customers requiring detailed invoices with VAT or company details, contact our support team with your requirements, and we'll provide a custom invoice.

Yes! Our Pay As You Go reseller plan requires zero startup cost. You only purchase credits when you make a sale. This is perfect for beginners who want to test the waters before committing to a larger investment. You get 30% commission on all sales with no minimum purchase requirements.

Our commission structure is tiered:

• Starter Tier (Pay As You Go): 30% commission – earn €10.80 per yearly sale
• Professional Tier (Starter Panel): 35% commission – earn €12.60 per yearly sale
• Enterprise Tier (White-Label): 40% commission – earn €14.40 per yearly sale

Commissions are paid instantly to your PayPal, bank account, or cryptocurrency wallet.

A white-label reseller gets:

• Your own branded platform with custom domain (e.g., your-iptv.com)
• Your logo and colors – customers see your brand, not ours
• Full reseller panel with API access
• 200 credits included
• 40% commission on all sales
• Dedicated account manager and VIP support

This is the ultimate package for serious resellers looking to build their own brand.

Yes! Professional and premium resellers get access to our marketing kit including:

• Banners and graphics
• Email templates
• Social media posts
• Promotional content
• Channel lists and feature descriptions

We also provide guidance on how to find customers and grow your reseller business.

Common causes of buffering and solutions:

• Internet speed: Run a speed test. You may need faster internet for 4K.
• WiFi interference: Try switching to a wired Ethernet connection.
• Network congestion: Other devices using bandwidth can cause buffering.
• ISP throttling: Some ISPs throttle streaming. A VPN may help.
• Device limitations: Older devices may struggle with 4K streams.

Contact our support team if buffering persists.

Our anti-freeze technology is a proprietary system that ensures smooth, uninterrupted streaming. It works by:

• Optimizing server connections in real-time
• Buffering content intelligently to prevent interruptions
• Automatically switching to backup servers if needed
• Monitoring stream quality and adjusting bitrate

This results in 99.9% uptime and minimal buffering even during peak hours.

Yes! We provide a full 7-day Electronic Program Guide (EPG) for most channels. The EPG shows:

• Current and upcoming programs
• Program descriptions and details
• Schedule for the next 7 days

In most IPTV apps, the EPG loads automatically. If needed, the EPG URL is provided in your welcome email.

Some IPTV apps support recording features. For example:

• TiviMate (Premium version): Supports recording to external storage
• MyIPTV Player (Windows): Built-in recording feature
• IPTV Smarters: Recording available in some versions

Check your app's documentation for recording capabilities. Note that recording requires sufficient storage space on your device.

M3U: A playlist URL that contains all your channels and VOD. Simply paste the URL into your IPTV app.

Xtream Codes: A login system using username, password, and server URL. This method often provides better organization, EPG integration, and faster loading.

We provide both options in your welcome email. Most modern apps support both methods.

To request a refund:

1. Contact our support team via WhatsApp or email at support@4kiptv.cloud
2. Provide your order email and reason for refund (optional)
3. Our team will process your refund within 24-48 hours

Refunds are returned to your original payment method. For cryptocurrency payments, refunds are issued in the equivalent value at the time of refund.

Our 7-day money-back guarantee covers refunds within 7 days of purchase. After 7 days, we generally do not offer refunds as you've had full access to the service. However, if you're experiencing technical issues, please contact our support team – we'll do our best to resolve any problems.

Refunds are typically processed within 24-48 hours after approval. The time it takes for the refund to appear in your account depends on your payment method:

• Credit cards: 3-5 business days
• PayPal: 24-48 hours
• Cryptocurrency: Within 24 hours